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Ordering

Question: How to Order ?
Answer: The ordering procedure is very simple.  Select the appropriate payment method and submit your order. The ordered products shall be delivered to you by courier or post within 2 - 10 days depending upon your location and payment method.  If you make an online payment, the product will be normally delivered within 2 - 4 working days. For remote places, it may take up to 7 or more days. If you are ordering by cash on delivery (COD) basis, it may take anywhere between 2 - 10 days depending upon order location.

Question: What if the product is damaged during transit ?
Answer: We take utmost care and use the best packing material including thermocole, cardboard support and other good packing material and pack the products nicely.  Hence there are no chances of the product getting damaged during transit.  However even in rare case if such a damage occur in transit, you can send the product back to us and we will immediately send you a fresh product as replacement.

Question: I am a new customer on your site and I am purchasing for the first time, how can I trust you ?
Answer: We have more than 5,000 satisfied customers all across India and assure that you will also become a part of our satisfied customer base.  But for this you need to trust us.  After all trust is the backbone of webstore shopping portal. In fact in any business trust is a must and we value them highest.

Question: How can I know the status of my order ?
Answer: For viewing status of your placed Order online you need to login using your registration details (Username / Password) and go to http://easybuy.in/mytransaction.aspx where you can see details of your proceesed Order. Or alternately you can email us at customercare@easybuy.in along with your Order no. and our Customer Care team will promptly track your Order status.

Question: If I pay by credit / debit cards or via online banking, is my information safe ?
Answer: YES, it is 100% safe.  Because the payment information like credit / debit card no. etc is not entered on our site.  It is entered directly on CCavenue's Payment Gateway page or at your Bbankers SSL Secure Server.  This you can notice from the URL in your address bar.  Infact paying by credit / debit card on our site is more safe than handing over your credit card to a waiter in a restaurant or third party physical use. 

For any other question, you may fill in Feedback Form at http://easybuy.in/feedback.aspx with your questions and our team of Customer Care Agents we will promptly attend them to your satisfaction.

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